IT that actually works when your stores are open
We manage IT for retail and multi-location brands so your teams stop firefighting and start selling.
– Built for stores, not generic offices
– POS-aware support, not basic helpdesk
– Designed around real business hours
Most brands don’t have an IT team. They have survivors.
In most retail businesses, IT isn’t owned. It’s “handled” by whoever is least busy. Store managers restart routers. Finance chases vendors. Operations becomes tech support by accident.
It works… until it doesn’t. More stores, more systems, longer hours — and suddenly IT becomes a silent revenue killer instead of a support system.
Managed IT support gives you one accountable owner for your entire environment.
What we take off your plate
Daily support
• POS, printers, internet and email issues
• Remote support for store and HQ devices
• Staff requests routed through one clear system
• Real escalation when things break
Stability & monitoring
• Device and network monitoring
• OS and security patching
• Backup validation for critical systems
• Inventory of users and hardware
Vendor ownership
• One point of contact for ISPs and telcos
• Coordination with POS and payment providers
• Ticket follow-up until real resolution
• Documentation your team can trust
What changes when IT is actually managed
Fewer store outages
Less downtime, fewer emergencies, fewer lost sales.
Your leadership team stops playing “temporary IT.”
Less downtime, fewer emergencies, fewer lost sales.
Predictable costs
No chaos invoices. No panic spending.
One accountable owner
No vendor finger-pointing. One responsible partner.
How managed IT actually works
Step 1
Assess
We map locations, systems, vendors and current weaknesses.
Step 2
Stabilize
We fix the biggest risks first: internet reliability, POS failures, no backups, no documentation.
Step 1
Run & improve
We handle support, monitor systems and improve your stack as you grow.
Real retail experience, not theory
We’ve acted as the external IT department for a multi-location US retail brand, managing POS upgrades, PCI alignment, store rollouts, daily support and cross-border teams.
60+
Locations supported
24/7
Retail-critical support coverage
100%
Retail-focused support model
Ready to hand off IT to someone who owns it?
If your stores depend on uptime, clean systems and fast fixes, this model works. If you want cheap and generic, it won’t.
